Internet security is a constant evolution. Web designers, programmers, and developers are always working to stay a step ahead of the scam artists and hackers whose intention it is to spoof websites, steal identities, and reveal hacked information online. Search giant Google is at the forefront of the battle, and they are introducing some big changes for their Google Chrome browser starting in January 2017.
As a local business owner, you can’t afford to ignore changes in online security, because they have a direct impact on your business. With that in mind, let’s explore the upcoming changes so you know what to expect – and how it will affect your business in the coming year.
Why Web Security Matters
Online security is more important than ever before. It seems like hardly a month goes by without news of a new security breach. Email providers, banks, and retail outlets have all been victimized. These breaches are costly to everybody involved. The institutions whose security is compromised take a hit to their reputations, customers are at risk of having their credit cards used by thieves, and financial institutions have to issue new cards.
How Customers Know Your Site is Secure
The sites that are safest to use are those that display https:// before their URLs. Sites that are not secured are usually preceded just by http://. Savvy consumers know that it is best not to hand out their credit card information – or any other personal information that might enable a thief to steal their identity, such as a full name, their mother’s maiden name, and so on – on a site that lacks the https:// prefix.
How Google Chrome is Changing
At present, Google Chrome uses a relatively subtle designation to let their customers know whether a site is secure. On any site that uses the https:// prefix, Chrome puts the prefix in green and displays a little lock icon next to it.
Google has announced changes because they fear that the current designation is too low-key to be effective. Starting in January of 2017, their new display will feature the words “Not secure” before the URLs of sites starting with http://. They conducted a study that showed customers were not perceiving the lack of a green lock as a warning that the site was not secure.
The “not secure” label is only the first step in their efforts to protect their users. Future updates will add the new warning to incognito browsing, and eventually the plan is to display a prominent red triangle as a warning.
Why should does this matter? Because 71% of all local searches on Google’s are done through the Chrome browser, and that means that a large percentage of your online traffic will be discouraged from clicking on your website.
The Difference between Secure and Non-Secure Sites
While secure sites offer obvious benefits to your customers when it comes to the security of their credit cards and other personal information, there are some other benefits to changing your site.
- When you have a secure site, it produces a sense of trust in your customers. They feel comfortable sharing information with you because they know you have taken precautions to protect that information and keep it safe. Trust is a key component of any successful customer relationship.
- When you have an SSL certificate (the certificate that adds the “s” to your URL) on your website, it helps customers confirm that you are who you say you are. Spoofed sites and phishing sites are rarely secure, so adding the certificate acts as a way of instantly verifying your identity online and reassuring customers that they are on a valid website.
- The SSL certificate guarantees that any information you receive is secure and accurate, too. Without the certificate, it would be possible for a hacker to interfere with the data that comes into your site. With it, you can be confident that you are receiving the information that your customer or vendor intended you to receive.
- Finally, having a secure site can actually benefit your SEO. Google now uses the https:// designation as a factor when evaluating websites and ranking them for search. That means that not having a secure site might be negatively impacting your Google search rank – and your traffic.
While there are some costs involved with adding the SSL certificate to your site, it is a good idea to do so.
Basically, you need to buy an SSL certificate and install it on your web server. Then, all hard-coded URLs within your site need to be updated to the new https://, and a 301 redirect to all the new URLs. Update the robot.txt file, and update a content delivery network (CDN) if you are using one. Have Google re-crawl your website, and update your Google Analytics account. Finally, make sure all external links such as search engine ads, social media links, etc. are pointing to the new URL structure.
As the Internet continues to evolve, the search engines will continue to improve how they display the results that people are seeking. Online visitors expect businesses to keep up with changes, including accessibility via mobile devices and online security.